Support
Find answers to frequently asked questions regarding
product usage, official stockists, orders, and partnership inquiries.
FAQ
1. Where can I purchase DESYB products?
You can view official stores by country on the "Official Channels" page.
2. Where should I inquire about shipping, exchanges, and returns?
Shipping, exchange, and return policies are managed directly by the retailer where you made your purchase.
Please check your order history and contact that retailer's customer service.
3. Where can I check for discounts and promotions?
Promotions and discounts are managed by official stockists in each country,
and promotional periods or details may vary by retailer.
4. Where are the products manufactured?
DESYB products are manufactured in certified cosmetic facilities in South Korea.
Specific details regarding the manufacturer and distributor can be found on the product packaging.
5. What is the difference between Tone Balance and Renewal Firming?
Tone Balance is formulated for dull and uneven skin tone, while Renewal Firming focuses on target concerns such as elasticity loss and rough skin texture.
6. Which product should I use first?
As a general rule, apply in the order of Toner, Serum, and Cream.
You can adjust the steps based on your current skin condition and routine.
7. Can I use Tone Balance and Renewal Firming together?
Yes, products can be layered depending on your skin condition.
When introducing new items, we recommend adding them one by one while monitoring your skin's response.
8. How should I use retinol products?
When starting out, use 2–3 times a week in the evening, adjusting frequency based on your skin's tolerance.
Applying sunscreen during the day is strongly recommended.
9. Can I use these products on sensitive skin?
As skin sensitivity varies by individual, perform a patch test with a small amount before initial use.
Discontinue use immediately if irritation occurs.
10. Where can I check the full ingredient list and key active concentrations?
Key active ingredients and formulation details are available on each product page and the Research page.
Full INCI ingredient lists are also printed on the product packaging.
11. Can I use the products both morning and night?
Products can be used morning and night according to recommended usage.
For Renewal Firming products containing retinol, evening use is recommended along with daytime sunscreen application.
12. Can I use them with products from other brands?
While products can be layered, avoid combining multiple potentially irritating actives simultaneously, such as retinol and exfoliating acids.
Introduce new products one at a time while monitoring skin condition.
13. How should I check expiration dates and store the products?
Expiration dates are stamped on the product container or outer box.
Store in a cool, dry place away from direct sunlight and high humidity.
CONTACT
Leave an inquiry about products and usage, official retailers, distribution, export, or business collaboration.
After reviewing your inquiry, we will respond using the contact information provided.
Purchase inquiries: For questions about orders, delivery, exchanges, or returns, please contact the retailer where you purchased the product.