Support
Find answers to common questions about products, official retailers, orders and partnerships,
along with ways to contact us.
FAQ
1. Where can I buy DESYB products?
You can find official retailers for each country on the Where to Buy page.
2. Who should I contact about shipping, exchanges or returns?
Shipping, exchanges and returns are handled according to the policies of the retailer where you purchased the product. Please check your order details and contact that retailer’s customer support.
3. Where can I find discounts and promotions?
Discounts and promotions are offered through official retailers in each country.
Offers and periods may vary by retailer.
4. Where are DESYB products manufactured?
DESYB products are manufactured at cosmetics production facilities in South Korea.
Details of the manufacturer and responsible distributor are provided on product packaging.
5. What is the difference between Tone Balance and Renewal Firming?
Tone Balance is designed for dull or uneven skin tone, while Renewal Firming addresses concerns such as loss of firmness and uneven texture.
6. In what order should I use the products?
The usual order is toner, serum, then cream.
You can adjust the steps to your products and skin condition.
7. Can I use Tone Balance and Renewal Firming together?
They may be used together depending on your skin condition and current routine.
When introducing products, add them one at a time and monitor your skin’s response.
8. How should I use retinol products?
Start with evening use two to three times a week and adjust the frequency according to your skin’s response.
Use sunscreen during the day.
9. Can people with sensitive skin use these products?
Skin responses vary, so test a small amount on a limited area before first use.
Stop using the product if any adverse reaction occurs.
10. Where can I find full ingredient lists and key concentrations?
You can find key ingredients and product-design information on each product page and the Research page.
The full ingredient list also appears on the product packaging.
11. Can I use the products both morning and evening?
Depending on each product’s directions, some products may be used morning and evening.
Retinol-containing Renewal Firming products are recommended for evening use; apply sunscreen during the day.
12. Can I use DESYB with products from other brands?
Yes, but avoid using several potentially irritating products at the same time, especially those containing retinol or exfoliating ingredients.
Introduce new products one at a time and observe your skin’s condition.
13. How should I store the products and check expiration dates?
Check the expiration date on the container or outer box.
Store away from direct sunlight, high temperatures and humidity.
CONTACT
Leave an inquiry about products and usage, official retailers, distribution, export, or business collaboration.
After reviewing your inquiry, we will respond using the contact information provided.
Purchase inquiries: For questions about orders, delivery, exchanges, or returns, please contact the retailer where you purchased the product.